FAQ

Yes, new clients should book online, where you can also find the next available appointment, or call, 0421 224 070 for more information.

No, you don’t need a referral.
You should book online, where you can also find the next available appointment, or call, 0421 224 070 for more information.

Counselling is an affordable investment into your mental health, personal growth, and strong healthy relationships.

Fees

Individual Counselling $140 +GST (50–min)
Couple Counselling $175 +GST (50–min)
NDIS Counselling $156.16 GST-exempt (60–min)

We also offer after-hours evening or weekend bookings with a nominal 10% surcharge, for those juggling difficult schedules.

Cancellation and Refunds

Communication is key, and you can avoid non-attendance fees by giving plenty of notice. Normally, we require at least 24-hrs notice for cancellation or change of booking. You can do this yourself by clicking the link in your confirmation email.

If you paid your fees in advance, but changed your mind about counselling and have given at least 24-hrs notice, you will be given a full refund less any incurred administrative costs where applicable. No refunds will be given for completed paperwork, such as court documents, etc.

Sometimes though life gets hectic, there's sickness and things just happen! We understand that you cannot always make it to your session, and of course, family comes first. Therefore, under special circumstances, if you give your therapist at least 4 hrs prior notice of a non-attendance, we will waive your fee as a one-off gesture of good will. However, if you cancel after 4 hrs, you will be charged the full session fee.

If however, you miss two consecutive sessions, we may place your therapy on hold until things settle down and you are able to commit to regularly attending your booked sessions again.

Medicare

The Australian government does not yet permit Counsellors and Psychotherapists to participate in the Medicare rebate system. Therefore, Medicare Rebates are not yet available for Individual Counselling and Couple Therapy with either Counsellors or Psychologists.

However, our pricing is comparable to what you might expect to pay after applying the Medicare rebate, and there are other significant benefits too, including greater personal privacy, autonomy, and faster service. For example:

1. Your private counselling history will not be included on your government health record and,

2. There is no limit to the number of sessions you may attend, and finally

3. You can avoid months of delay before getting help, because we offer fast, easy bookings.

Telehealth (video online)

Telehealth counselling is flexible, convenient, confidential and affordable, and uses secure digital platforms. Telehealth counselling is an online service providing you accessibility by eliminating physical restrictions and barriers. Our person-centred therapy approach supports you through life-transitions, bereavement, anxiety or depression so that you gain more understanding of your behaviours, decisions and choices.

In-person, 9 Mark Street, Forster

Based in Forster, NSW, we provide In-person Counselling across the MidCoast region and beyond, including Tea Gardens, Gloucester, Tamworth, and Port Macquarie.

In-person, Suite 4, 23 Clarence Street, Port Macquarie

Counselling is available in Port Macquarie. Book here.

Robin Schep

• Registered Counsellor, Level 4 Member with  Australian Counselling Association

• Master of Counselling, Torrens University (2024)

• Grad. Dip. Counselling, Sydney College of Divinity (2011)

• Bach. App. Sc. Health Education, University of Canberra (1990)

• MCEFT Melbourne Community of Emotionally Focused Therapy member.

Adrian Schep

Bringing over two decades of expertise in couple relationship training and support, including pre-marital counselling, relationship strengthening, and conflict resolution, and have broad experience in cross-cultural settings and faith-based organisations. Adrian holds a Masters of Counselling, Torrens University (2025), and Post-Graduate Diploma of Counselling, Torrens University (2025).

Yes, apart from normal business hours, we offer after hours counselling sessions for early evenings and Saturday mornings. Book Evening/Weekend.

After hours appoints do incur a nominal 10% surcharge.

Counselling is person-centred therapy supporting you through life-transitions, bereavement, anxiety or depression helping you to gain more understanding of your behaviours, decisions and choices. Within a therapeutic setting, in-person therapy promotes a more a tactile experience and direct connection through unspoken feelings, while telehealth video therapy provides convenience and greater discretion.

Choosing from the most effective strategies for your situation, counselling guides and supports you through life’s challenges, drawing on Acceptance and Commitment Therapy (ACT), Solutions Focused Therapy, and Emotionally Focused Couple Therapy

Most people benefit from between six to ten or more sessions, usually at weekly or fortnightly intervals.

During your first session we discuss your particular needs and desired outcomes before agreeing together on a counselling plan, which we review together as you progress.

Yes, Robin provides services to both private-paying clients and NDIS Plan and Self-Managed participants.

The NDIS recognises counselling as an important intervention for people who live with disability. Counselling Solution offers sessions under the NDIS category: Improved Daily Living Skills—Individual Counselling—support item 15_043_0128_1_3.

With a long background of working with people living with disability, Robin understands how they and their families have special needs for accessing, expressing, and understanding information, and our sessions are focused on the participant's unique needs and abilities. Our counselling rooms are wheelchair accessible, and there is an accessible toilet.

Since 1994, Robin has worked in the disability arena developing training resources, educating workers, and running support groups. In the late 1990s Robin was the community development officer for the Brain Injury Association NSW, helping people with brain injury develop life skills for a better life. She regularly covers issues around sexuality, relationships, women's health, body image, abuse, and emotional regulation. More recently, since 2020, Robin has a specialist focus on ASD clients (Autism Spectrum Disorder) and ADHD

Call Robin on 0421 224 070 to discuss your specific disability requirements and how we can help.

• Relationships—Relationships Australia, Psychology Today Relationships, The Gottman Institute

• Headspace Self Help (mental health), headspace.org.au

• General wellbeing, sleep and stress skills—This Way Up, thiswayup.org.au

• CRISIS Call Lifeline on 13 11 14, lifeline.org.au

• Mindfulness, actmindfully.com.au

• Mindfulness exercise—Leaves on a Stream, youtu.be/r1C8

• Fact Sheets on ADHD, adhdguideline.aadpa.com.au